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Testimonials

At City Carpets, located in San Rafael, CA and Cotati, CA, we are proud of our outstanding customer service and breadth of products. We recently asked some of our customers to explain what they appreciate about City Carpets and here are the results.



Hello John, Just wanted to let you know that my rug was put down at 8 am on the dot and is so spot on right that I cannot believe it. The color, not an easy choice given the room and my dogs is perfect. My furniture stands out like it never did before. I could not be more pleased. Thank you, thank you!!

Susan C.

Dear Hossein and Leigh Bakhtiari,

I am writing to inform you about my experience working with Nicole Elan, choosing and purchasing wall-to-wall carpeting for my home in Mill Valley.

A couple of years ago I purchased some area rugs from Nicole, and I eagerly sought her out again for my current major project. Nicole visited my home several times, measuring, taking photos and inquiring about my needs and desires. I came in to City Carpet and took home several neutral carpet squares. I worked with Nicole over several months and could not believe her patience and continued warmth and phone time as I came back and forth, changing my mind from week to week.

Nicole had a talent for helping me expand my mind and visualize new possibilities. Her eye for color, texture, shapes and placement of furniture motivated me to make daring and exciting choices regarding paint and carpet decisions. I never felt pressured or rushed by her. Now I have a luscious Ocean Surf blue carpet throughout most of my house, and a serene sage green in the master bedroom. If it weren't for Nicole' support I might still have my old stained beige carpeting!

I applaud her and look forward to experiencing more of her creative ideas in the future. You can be confident that I will recommend City Carpets and especially Nicole to anyone who is seeking exceptional service.

Sincerely,

Adrienne K.

To whom it may concern:
We would like to commend the work of Armando, carpet installer, and his crew.

They installed a large amount of carpet for us in a master bedroom, moved and replaced heavy furniture in tight quarters very carefully and politely, and without a single scratch to any item or the newly painted walls.

We appreciate their attitude and service and wouldn't hesitate to use City Carpets and this excellent crew again in the future.

Sincerely yours,

Jerry and Cayla C.

Hi John,
This is a very belated thank you for your help after I purchased the flooring from you in December of last year. I called you many times during the period it was being installed. You were very patient, generous and helpful in coordinating the installation of the floor with the painting of the walls.

I love this flooring, especially since my cat has developed a series of hairballs!

Linda B.

Hossein,

I would like to thank you for your professional support and services. We are most pleased with the carpeting services you have provided our residential and restaurant business. For these reasons we remain loyal customers.

Sincerely,

Barbara E.

Dear Avo:
A belated note of thanks to City Carpets for the re-carpeting of my condo in San Anselmo Feb. 15th.

Everything went well, your rug layers professional and pleasant. It is a pleasure to do business with you.

Thanks,

John C.