Leigh Bakhtiari, President, CFE, CSLB
As an owner and President of City Carpets since 1993, Leigh Bakhtiari plays an integral role in Northern California’s flooring industry. An active member of the Advisory Council for both Stainmaster® and Gulistan Carpet Mills, Leigh is a Certified Flooring Executive through the World Floor Covering Association, past President of the Redwood Empire Floor Covering Association (REFCA) and is a licensed flooring Contractor. Beyond the titles, the knowledge she has acquired within the industry is a definite advantage when providing flooring solutions to City Carpets clients.
“My knowledge of the industry enables me to source the best quality materials offering fashion, functionality and longevity. Each of those weighs equally when discussing a client’s flooring needs.”
Hossein Bakhtiari, Owner
Hossein is City Carpets Vice-President and our sales & installation manager. Prior to opening the San Rafael showroom with his wife Leigh, Hossein managed a retail group of 5 flooring stores in the Bay Area. His product knowledge is extensive and his understanding that great value comes with exceptional quality is only matched by his commitment to customer service. Hossein readily shares his knowledge with customers and his staff.
“The success of any business is based on the quality of customer service, in all aspects of the business. We made a choice to sell quality materials and hire people who can work with clients to provide a lasting impression in sales, installation and service.”
Nicole Elam, Sales Representative
Nicole has shared her passion for design and color with customers at City Carpets’ San Rafael location since 2002. Her professional education has included numerous design classes and Stainmaster® training courses. Nicole combines her technical knowledge with her sense of style to offer valuable design suggestions on color and texture.
“I believe flooring should be a reflection of the client’s personal style and it is my goal to find the perfect product for each client. Being a member of the City Carpets team allows me the time to work with a customer. As an independently owned local business we provide expert installation and superior customer service.”
Avo Hajinian, Sales Representative
With more than 26 years in the flooring industry, Avo considers his specialties to be Technical Proficiency and Customer Service. A professional salesman, he knows the difference between run of the mill and exceptional products. He also knows the importance of exceptional customer service. As a Stainmaster Flooring Center®, City Carpets offers a product line that Avo knows will stand up to his customers’ needs.
“My customers mean the world to me. Being a member of a knowledgeable sales team, knowing we provide great products and experienced installation crews gives me confidence to say City Carpets is above the rest at providing the best value for the homeowner.”
John Stuenkel, Sales Associate
John’s knowledge of the flooring industry goes back more than a quarter of a century. He has earned the respect of customers for his ability to find the right flooring choice to match lifestyles. He is a master at color and texture, having acquired his knowledge through years of experience.
“As a member of the City Carpets team I am delighted to let customers know we are Diamond Certified and have been named numerous times as Best of Marin. We are a quality resource for anyone needing flooring or carpeting.”
Stacey Newton, Sales Associate
Stacey Newton joined the sales team at the Cotati City Carpets showroom in 2007. Her acumen for design is visible throughout Sonoma County homes and businesses.
“City Carpets sets the bar high for customer service and I enjoy having the energy and the training to maintain those high standards.”